About
Downer Loss Adjusting
We are a small boutique loss adjusting company based in Auckland. Since commencing business in April 2011, we have drawn on our solid history in insurance and investigation industries to provide a reputable, trusted service for insured clients, brokers, claims staff, repairers, and external partners.
Our experience spans residential building and contents claims, contract works, material damage, and complex claims. Combined with local knowledge across Auckland and New Zealand, this enables a fast response, accurate reporting, and cost-effective solutions tailored to each claim.
Being a small, flexible company, Downer Loss Adjusting is not bound by rigid processes, allowing us to adapt our services to the specific needs of insured clients, brokers, and claims staff. We pride ourselves on building strong working relationships with clients, brokers, claims handlers, and insurance preferred suppliers.
Due to our tailored approach, we remain highly competitive in pricing while consistently delivering outstanding service. Our quality-driven approach ensures insurers and claims handlers continue to choose Downer Loss Adjusting as a matter of preference.
Fast Response
We act quickly, ensuring minimal delays.
Investigative Expertise
Thorough investigations, clear evidence, professional reporting.
Technical Knowledge
Over 40 years combined experience.
Our people
Meet the team
Andy Downer
Auckland
Andy has 20 years of insurance experience across claims handling, investigation, training, and loss adjusting. He completed many ANZIIF Loss Adjusting papers with Distinction, winning Highest Module for LA Liability in 2012. Prior to insurance, Andy served as a Police Officer in the UK, including the Specialist Investigation Department, giving him strong investigative skills with professionalism and empathy.
Paul Blow
Auckland
Paul Blow has been a Loss Adjuster for 15 years. He previously worked in banking as Westpac’s Auckland Equipment Finance Manager. Using his prior building experience, Paul was part of a building reinstatement company completing insurance work from 2009 to 2011. Since then, he has worked full-time at Downer Loss Adjusting.
Stuart Brown
Northland
Stuart has over 3 years of experience as a Loss Adjuster, based in Northland. His background is in Business Finance, having worked for AGC Finance, F&P Finance, GE Capital, Macquarie NZ (including Director), and Heartland Bank.
Rob Downer
Christchurch
Rob is based in Christchurch and comes with a strong investigative background having worked for the NZ Police as a Police Constable. Rob also has a strong building background having started work in the building trade since leaving school.
Ezra Blow
Auckland
Ezra is based in Auckland and has been involved in insurance reinstatement work for many years. Having worked as an estimator for a couple of reinstatement companies Ezra’s strength lies with domestic and commercial building claims.
Biljana Mitrovic
Admin
Biljana is an essential member of the team who works in the background handling administration.
Services
Loss Adjusting Services for Insured Clients, Brokers & Claims Staff
We understand that the claims period is critical for both insurers and brokers. Downer Loss Adjusting goes the extra mile to deliver an exceptional, professional service, ensuring insured clients have a positive experience even after a difficult event.
We offer a personalised approach, combining technical insurance knowledge, investigative expertise, and strong communication to support insured clients, brokers, and claims staff alike. Every claim, whether minor or complex, is treated with the same attention and professionalism—because even a small claim can influence confidence in handling larger claims.
We handle residential, commercial, contract works, material damage, and complex insurance claims across Auckland, Northland, Christchurch, and New Zealand.
Our services include:
- Fast response and immediate contact with insured clients upon referral or notification from claims handlers.
- Regular, clear communication with insured clients, brokers, and claims staff regarding claim progress.
- Focused, flexible, and tailored approach for each claim, considering claim needs, handler requests, claim value, and added benefits.
- Ongoing evaluation to ensure cost-effective solutions for every claim.
- In-depth investigations, including high-quality photographs, video evidence, and recorded statements.
- Efficient end-to-end claim management, bringing each claim to successful resolution.
- Early identification of subrogation opportunities and collection of supporting evidence for recovery.
Get in touch
Contact Us
Tailored Service
Every claim has a tailored approach for your needs.